How do I get my login
information to access the Riverwood website?
Residents new to Riverwood need to
complete an information sheet at the RCA Office. Within 24 hours you will receive your Website
login - User Name is first initial last name and Password is last name first
initial, all lowercase. (Example: Jane
Smith - User Name: jsmith and Password: smithj)
Once you log into the website, you can change your password. Resident logins apply to only homeowners and long term renters (over 1 year).
How do I get my login
information to access the GateHouse visitor registry?
You will receive a login for the
GateHouse system after you complete an information sheet (the same process for
getting your Riverwood website login.)
You will receive an email from the office with your GateHouse login -
User Name is first initial last name and Password is riverwood (all
lowercase). (Example: Jane Smith User Name: jsmith and Password:
riverwood) Once you log into the system,
you can change your password. To simplify things, you can make your GateHouse
password the same as your website password. See Homeowners Information -> Vehicles in Riverwood (Click HERE) for more information.
Once I log into the Riverwood
website, do I have to login again to register a guest?
Yes. The website and the GateHouse application are
different systems and at this time residents must log in separately to access
the GateHouse system to register your guest.
You may find it easier to make your GateHouse password the same as your
Can I log into GateHouse directly to register my guest?
Yes. You can go directly to GateHouse without
logging into the RCA website by copying the following address into your search
Be sure to save this URL into your
favorites so you can just click directly into Gatehouse each time you want to
register a guest.
Why should I use the online
guest registry when I can just call the Guard House?
Riverwood has invested in a system
called Gate House that allows you to go online hours, days, or weeks in advance
to register your guests and contractors.
You have the ability to give your guests a longer visitor pass through
the Gate House system than the guards at the gate. Security Guards can only issue a 30 day pass
with resident permission. Gatehouse puts
the resident in control of their visitor entry into the community. The system
itself is easy to use and can be accessed by going online to the Riverwood
website. (The initial hiccups that some residents encountered when the system
first went live have been resolved.)
Using the online system frees up our Security Guards to focus on
incoming visitors, contractors and vendors instead of fielding telephone calls,
especially during the busy "in season" period. If you want your guests to experience a
smooth entry into Riverwood, we encourage you to use the Gate House
I updated my personal profile
information in the website. Why do I
also need to update the RCA office?
The system that runs the website
does not interface (connect with) the RCA office system known as TOPS. Updating your profile on the website enables
other residents to view your most recent contact information via the online
Riverwood resident address book.
Updating your resident information with the RCA office ensures that the
main database is accurate for Riverwood-generated mailings and the annual
Riverwood Directory. This is an important step in updating your address to
assure you receive the official Riverwood mailings such as Election
Where can I get information about Registering my property as a Rental?
Governing documents for the Riverwood Community
Association and the Incorporated Neighborhoods provide guidelines regarding
rental properties in Riverwood. Check
out the Home Owners Information section of the website for moreinformation about Rental Property rules. CLICK HERE
What should I do if I am leaving
Riverwood for an extended period of time?
When you leave Riverwood for morethan 30 days, residents are required to notify the RCA Office (Click HERE for
Staff Directory) to make them aware of your departure and return dates, contact
information for your home watch person, your destination address and phone
number. (Your alternate address is in
the Riverwood computer system but it can only be activated with resident
authorization.) Your official mail goes to the address where we have you
located in the RCA system. If you don’t
notify us of your departure your official mailing may go to the wrong address
(this is particularly important for Election and Budget mailings). See Homeowners Information -> Leaving Riverwood for over 30 days by clicking HERE
Click HERE for a Florida Check List of tasks when leaving for an extended
vacation or for the season.
When do I need a new vehicle
identification sticker and barcode?
If you are new to Riverwood
If you have purchased a new vehicle
If you are using a rental car your bar code is turned
off at the end of your stay.
All resident-owned vehicles in
Riverwood require a Green Heron sticker on the LEFT side of the windshield (for
access thru left lane of front gate) and a Bar Code label on
the rear passenger window (to activate
the automatic gates in Riverwood). Each
sticker and bar code label is linked to a specific vehicle.
How do I get a vehicle
identification sticker and barcode?
Barcode access to Riverwood is available for Riverwood Residents and Long Term (over 3 month) Renters. Complete the RCCD Barcode Form (Click HERE) and return it to the Security Guard House with
your vehicle registration and licence. Security will affix
the Heron sticker and bar code
onto your vehicle. Barcodes are
activated within 24 hours of application. NOTE: Security will affix vehicle
stickers and barcodes from 10AM to 2PM Monday through Thursday and 10AM to 1PM on Friday. Barcodes will be deactivated on sale of home or at the end of the rental agreement.
What does Waste Management pick
up on our trash/recycle day?
Every Monday, Waste Management willpick up the green roll out bins, the yellow recycle bins, "E-wasteitems" (think of electronic items with a plug), small furniture (a chair,
an end table), and bundled, boxed or bagged landscape waste (pruning by
owners). Large bulk items (e.g.
refrigerator) are not included as part of the regular weekly trash pick-up.
I have a large bulk item for
trash disposal. How do I get rid of it?
If you have a large bulk item (such
as a refrigerator, mattress, or wall entertainment unit) you need to contact
Waste Management to arrange for a 'Bulk Pickup' at your home. Click HERE to access Waste Management online
Bulk Pickup or call (941) 629-1106.
Residents may also take the item to the recycling center located at 19675
Kenilworth Blvd. (located off of Veteran's Blvd. in Port Charlotte or 7070 Environmental
Way (located just before Home Depot en route to Englewood.)
What is a Modification Request?
In a deed-restricted Community like Riverwood,
changes to the exterior of your home or to your landscaping may require an
approval by the Modification Committee. Riverwood has simplified the process of
requesting a modification and created packets to assist you in making your
request to the Committee. There is more
information about Modifications to your home or landscaping in the HomeOwners Information section of the website. CLICK HERE