FAQ

 

User Name: First letter of your first name and entire last name (EXAMPLE: jsmith) John Smith
Password: riverwood2019
Old Password: riverwood2019
 
This will allow you to put in a password of your choice. No special characters needed.
You will reconfirm your new password. Then you will be in the app.
Make sure you click "Remember Me" so you don't have to type your credentials every time.
 
 
You can also download the GateHouse App on your phone. Go to the Google Play Store or the Apple App Store.

Client Code: 137137
User Name: First letter of your first name and entire last name (EXAMPLE: jsmith) John Smith
Password: riverwood2019
Old Password: riverwood2019 

If you live in one of 14 single home RCA maintained neighborhoods, the RCA has contracted for landscape services for your neighborhood with Brightview Landscaping. This cost is included in the neighborhood fee portion of your HOA quarterly fees. Brightview Landscaping will provide the required services to maintain healthy and attractive landscaping for your home. Please understand that the Brightview crew members are not personal gardeners. If you live in an incorporated neighborhood (condo/villa) your management company has contracted with a landscape maintenance company to service your neighborhood.

 

You may obtain a RFID Tag for your vehicle at the Gate House only on Mondays and Thursdays from 7 a.m. to 6 p.m. You must bring the vehicle registration. RFID Tags cannot be issued on rental cars.

 

 

 

I.D. Badges are needed for the usage of the pool and 24-HR fitness center. You must obtain an I.D. Badge at the Gate House only on Mondays and Thursdays from 7 a.m. to 6 p.m.
 

Riverwood has invested in a system called Gate House Call-In Module, that allows you to call in advance to register your guests and contractors for a 1 day pass, 3 day pass, 7 day pass, 30 day pass or 60 day pass.  You have the ability to give your guests a longer visitor pass through the call-in Gate House Module than the guards at the gate. 

 

Security Guards can only issue a 7 day pass with resident permission.  The Gatehouse Call-In Module puts the resident in control of their visitor entry into the community. Using the call-in system frees up our Security Guards to focus on incoming visitors, contractors and vendors instead of fielding telephone calls, especially during the busy "in season" period.  If you want your guests to experience a smooth entry into Riverwood, we encourage you to use the call-in Gate House Module system.   

 

After you completed an resident information sheet, the phone numbers you entered will be registered. If you change your phone number, please email riverwoodsec@gmail.com to register your new phone number. If you call and are asked to enter a PIN number, your phone number is not registered.

 

 

If you are new to Riverwood or if you have purchased a new vehicle, you can obtain this from the Guard Gate only on Mondays and Thursdays from 7am to 6pm.

 

When you leave Riverwood for more than 30 days, residents are required to notify the RCA Office to make them aware of your departure and return dates, contact information for your home watch person, your destination address and phone number.  (Your alternate address is in the Riverwood computer system but it can only be activated with resident authorization.) Your official mail goes to the address where we have you located in the RCA system.  If you don’t notify us of your departure your official mailing may go to the wrong address (this is particularly important for Election and Budget mailings). There are forms for updating your information and home watch person/company in the RCA Lobby or in the documents section under the HOA tab.

In a deed-restricted community like Riverwood, changes to the exterior of your home or to your landscaping may require an approval by the Modification Committee.  Riverwood has simplified the process of requesting a modification and created packets to assist you in making your request to the Committee.  There is more information about Modifications to your home or landscaping in the Documents section under the HOA tab. We also have the packets in the RCA lobby for your convenience also.

Governing documents for the Riverwood Community Association and the Incorporated Neighborhoods provide guidelines regarding rental properties in Riverwood.  Check out the Documents section under the HOA tab or the FYI tab in the Selling/Buying/Leasing section of the website for more information about Rental Property rules. The forms are also located in the RCA lobby for your convenience.

Every Monday, Waste Management will pick up the green roll out bins and the yellow recycle bins.  Large bulk items (e.g. refrigerator) are not included as part of the regular weekly trash pick-up.

 

Unwanted electronics, e-waste, can be picked up on your regularly scheduled service day by request only. To schedule an E-Waste pickup call Waste Management at 941.629.1106 2 days prior to your scheduled pickup day.

 

Appliances will be picked up 4 times per year on your scheduled service day at no charge. To schedule a pickup call Waste Management at 941.629.1106

 

 

When you close on a home you will need to be sure a WARRANTY DEED is included in your paperwork. To get access to the Riverwood for the first time you will need to show the gate guards your WARRANTY DEED. It is very important that you come to the Riverwood Community Association Office after you have come thru the gate. The office staff will present you with a welcome packet that includes forms that must be completed to have access to the Community. Office hours are Monday to Friday from 8am to 4:30pm and closed from 12-1pm for lunch.